At DHOOM, we are committed to providing an inclusive, welcoming experience for all guests — both online and in person. We support the full participation of individuals with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and applicable federal legislation.
1. Our Commitment
We are dedicated to:
Treating all individuals with dignity, independence, integration, and equal opportunity
Ensuring our website (www.dhoomtoronto.com) conforms to WCAG 2.1 Level AA accessibility standards
Meeting all AODA requirements under both the Customer Service Standard and the Integrated Accessibility Standards Regulation (IASR)
2. Accessible Customer Service
We strive to ensure our services are accessible to everyone. This includes:
Assistive Devices: Guests may use personal assistive devices on our premises
Service Animals: Permitted in all areas open to the public, unless prohibited by law
Support Persons: Individuals with disabilities may bring a support person; any admission fees will be clearly communicated in advance
3. Communication
We are committed to communicating with guests in ways that respect accessibility needs. Upon request, we will:
Provide documents in accessible formats (e.g., large print, audio, or digital)
Offer communication supports (e.g., captioning, reading aloud)
Ensure our website and downloadable documents are accessible
All publicly available documents can be requested in accessible formats, free of charge, within a reasonable timeframe.
4. Feedback Process
We welcome feedback on how we provide accessible customer service.
You may submit feedback:
By email: accessibility@dhoomtoronto.com
By phone: (416) 555-1212
In person: 417 Danforth Avenue, Toronto, ON
Via our upcoming accessibility feedback form (to be linked)
Alternative formats or supports for submitting feedback are available upon request.
5. Website Accessibility
We are actively working to ensure our website is accessible to all users. Our development team follows WCAG 2.1 Level AA guidelines and regularly tests across devices for usability.
To report accessibility issues, please contact: legal@dhoomtoronto.com
6. Staff Training
All employees receive accessibility training, including:
AODA Customer Service Standards
Interacting with individuals of varying disabilities
Use of assistive technologies and supports (if applicable on-site)
Procedures for handling service disruptions
7. Service Disruption
In the event of a planned or unexpected disruption to any services or facilities, we will notify guests promptly, including the reason, duration, and alternative options available.
8. Employment
We are committed to accessible employment practices. This includes:
Providing accommodations during hiring and onboarding
Offering accessible formats and communication supports upon request
Developing individualized emergency response plans for employees with disabilities
Reviewing accommodation plans regularly
9. Review & Accessibility Plan
This Accessibility Statement is reviewed annually to ensure ongoing compliance. A detailed Multi-Year Accessibility Plan is available upon request.
Contact
For more information, support, or to request an accessible format of this policy:
DHOOM Toronto – Accessibility Team
417 Danforth Avenue, Toronto, ON M4K 1P1
📧 accessibility@dhoomtoronto.com
📞 (416) 555-1212